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GOLLIMO Executive Car Services

Cancellation Policy

Last updated: October 14, 2026

This policy explains how cancellations, changes and no-shows are handled for reservations with GOLLIMO Executive Car Services. All applicable cancellation charges are disclosed to you before your booking is confirmed, and this policy applies subject to applicable law.

Standard cancellation schedule

24 hours or more before scheduled pickupFree cancellation — full refund of prepaid transportation charges
12 to less than 24 hours before pickup50% cancellation fee
Less than 12 hours before pickup100% cancellation fee

Notice is calculated from the scheduled pickup time, in the time zone of the pickup location, to the time we receive your cancellation.

No-shows and waiting periods

If the passenger does not arrive at the pickup location within the waiting period agreed for the reservation and cannot be reached, the trip may be treated as a no-show and charged at 100% of the reservation. Waiting time beyond the agreed period may be billed as disclosed at booking.

Airport flight delays

For airport pickups, please provide your flight details. We use them to adjust the pickup time for delayed arrivals where possible. If your flight is cancelled or significantly delayed, contact us as soon as you can so we can reschedule or apply this policy fairly.

Special events and hourly reservations

Special event, wedding, wine country and hourly reservations may require different notice periods or minimums because vehicles and chauffeurs are reserved for extended time. Any different terms will be disclosed to you in writing before confirmation.

Reservation modifications

You may request changes to pickup time, location, passengers or itinerary. Changes are subject to availability and may change the price. A change that substantially shortens notice for a trip may be treated under the cancellation schedule above.

Refund processing

Eligible refunds are issued to the original payment method. Processing times depend on your bank or card issuer.

Cancellations by GOLLIMO

If GOLLIMO must cancel a reservation and cannot provide a suitable alternative, you will receive a full refund of prepaid transportation charges for that reservation.

How to cancel

To cancel or change a reservation, contact us directly by phone, text or email. Please include your name, pickup date and time. Your cancellation time is the time we receive your message.

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